Table of Contents

1. General Information

Our cancellation policy is designed to be fair and transparent. The specific terms may vary depending on the type of booking and the service provider's policies.

1.1 Important Notes

  • All cancellations must be made in writing or through your online account
  • Cancellation fees vary based on timing and service type
  • Some promotional rates may be non-refundable
  • Travel insurance is recommended to cover unexpected cancellations

2. Hotel Cancellations

2.1 Standard Rate Bookings

Time Before Check-in Cancellation Fee
More than 7 days No charge
3-7 days 25% of total booking
24-72 hours 50% of total booking
Less than 24 hours 100% of total booking

2.2 Non-Refundable Rate Bookings

Non-refundable rates offer significant discounts but cannot be cancelled or modified. The full amount will be charged regardless of cancellation timing.

3. Flight Cancellations

3.1 Airline Policies

Flight cancellations are subject to individual airline policies. Generally:

  • Economy Class: Changes permitted with fee
  • Business/First Class: More flexible terms
  • Basic Economy: Usually non-refundable

3.2 Cancellation Fees

  • Domestic Flights: $50-200 per ticket
  • International Flights: $200-500 per ticket
  • Service Fee: $50 per booking

4. Package Tour Cancellations

4.1 Standard Packages

Time Before Departure Cancellation Fee
More than 30 days 10% of package cost
15-30 days 25% of package cost
7-14 days 50% of package cost
Less than 7 days 100% of package cost

4.2 Custom Packages

Custom packages may have specific cancellation terms based on included services. These will be clearly communicated at the time of booking.

5. Refund Process

5.1 Refund Timeline

  • Credit Card Refunds: 7-14 business days
  • Bank Transfers: 10-15 business days
  • Travel Credits: Issued within 48 hours

5.2 Refund Methods

Refunds will be processed to the original payment method used for booking. Alternative refund methods may be available upon request.

6. Booking Modifications

Changes to existing bookings are subject to:

  • Availability of requested changes
  • Price differences
  • Modification fees
  • Service provider policies

7. Force Majeure

In cases of force majeure (natural disasters, pandemics, etc.):

  • Special cancellation terms may apply
  • Travel credits may be offered instead of refunds
  • Rebooking options will be provided where possible
  • Insurance claims may be necessary

8. Contact Us

For cancellations and related inquiries: